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Mar 11, Customer Service is a leadership skill that must be trained, practiced, and perfected to insure employees represent the company in the brightest. BAD CUSTOMER SERVICE. InstItute of BusIness LeadershIp. MSN Money recently announced its “2009 Customer Hall of Shame”, which lists the companies. Customer service, teambuilding and leadership expert Ron Kaufman gives keynotes, workshops, retreats and conferences for Fortune 1000 companies.

Customer Service The Ritz-Carlton Leadership Center

What is Customer-Focused Leadership is by Ray Miller. Customer Focus is an aligned organization-wide approach to customer satisfaction and service, leading. CEB Customer Contact Leadership Council is a membership for innovative customer service and support leaders who want to optimize the performance of their.